Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the QikDoc platform (including our website and mobile application), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms") and to comply with all applicable laws and regulations.

Important: If you do not agree to these Terms, you must not access or use the QikDoc platform.

QikDoc reserves the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the platform after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

2. Eligibility

By using QikDoc, you represent and warrant that you meet the following eligibility criteria:

For Patients

At least 18 years of age
Legally competent to enter into contracts
Authorized to provide health information for family members

For Doctors

Valid medical license (NMC/State registration)
Qualified MBBS/MD/MS or equivalent
Good standing with medical council

For Vendors

Valid business license (Pharmacy/Drug License/Lab License)
GST registration
Compliance with applicable healthcare regulations

Minors (under 18) may only use the platform with parental or guardian consent and supervision.

3. Services Provided

QikDoc is a technology platform that facilitates healthcare services. Our services include:

Teleconsultation Services

Connect with qualified Registered Medical Practitioners (RMPs) holding valid MCI/NMC or state medical council registration for online medical consultations via video, audio, or chat.

Digital Prescriptions

Receive structured digital prescriptions from doctors that can be used to order medicines or lab tests through our platform.

Medicine Ordering

Order prescribed medicines from verified pharmacy vendors with home delivery options.

Lab Test Booking

Book diagnostic lab tests and imaging services from verified labs with home sample collection options.

Health Record Management

Store and manage your health records, prescriptions, lab reports, and health metrics securely in one place.

AI Symptom Analysis

Get preliminary AI-driven symptom analysis to guide you before booking a consultation.

QikDoc is a technology intermediary, NOT a hospital, medical establishment, or healthcare provider. We facilitate connections between patients, doctors, and vendors but do not provide medical services directly.

4. User Obligations

As a user of QikDoc, you agree to the following obligations:

1

Accurate Information

Provide accurate, complete, and up-to-date information during registration and when creating health profiles. You are responsible for maintaining the accuracy of your information.

2

Account Security

Maintain the confidentiality of your login credentials (username, password, OTP). You are responsible for all activities that occur under your account.

3

Lawful Use

Use the platform only for lawful purposes. Do not misuse the platform for illegal activities, fraud, or emergency medical situations.

4

Respectful Conduct

Treat doctors, vendors, and support staff with respect. Harassment, abusive language, or threatening behavior will result in account suspension.

5

Medical Information

Provide complete and honest medical history, symptoms, and health information to doctors during consultations for accurate diagnosis and treatment.

6

No Platform Manipulation

Do not attempt to manipulate the platform, bypass security measures, or interfere with the platform's functionality.

Violation of these obligations may result in immediate suspension or termination of your account without prior notice.

5. Medical Disclaimer

NOT FOR EMERGENCIES

QikDoc is NOT intended for medical emergencies. If you are experiencing a medical emergency, life-threatening condition, or severe symptoms, immediately call your local emergency number (108/102 in India) or go to the nearest hospital emergency room. Do not delay seeking in-person medical care because of information obtained through QikDoc.

Important Disclaimers:

Teleconsultation Limitations

Online consultations may be limited by the lack of physical examination. Doctors can only diagnose and treat based on the information you provide.

AI Symptom Checker

The AI symptom analysis is for informational purposes only and does NOT constitute medical advice, diagnosis, or treatment. Always consult a qualified doctor for medical concerns.

Prescription Compliance

Follow your doctor's prescription instructions carefully. Do not share prescriptions with others. Consult your doctor before stopping or changing any medication.

No Doctor-Patient Relationship

Using QikDoc does not establish a traditional doctor-patient relationship. The platform facilitates consultations but doctors maintain independent professional relationships with patients.

Treatment Outcomes

QikDoc does not guarantee specific treatment outcomes. Medical results vary based on individual conditions, compliance with treatment, and other factors.

Best Practice: For ongoing health conditions, maintain regular follow-ups with your healthcare provider and keep them informed about any online consultations you have.

6. Doctor & Vendor Responsibilities

Doctor Responsibilities

Maintain valid medical license and registration
Comply with Telemedicine Practice Guidelines, 2020
Verify patient identity before consultation
Maintain patient confidentiality
Provide accurate diagnosis and prescriptions
Display registration number on prescriptions
Avoid prescribing Schedule X or controlled substances
Maintain medical records for minimum 3 years

Vendor Responsibilities

Maintain valid business and drug/lab licenses
Provide genuine products and services
Comply with Drugs and Cosmetics Act, 1940
Fulfill orders in a timely manner
Upload accurate lab reports
Maintain quality standards
Protect customer data and privacy
Provide accurate pricing information

Independent Liability: Registered doctors and vendors are solely responsible for the services, advice, diagnoses, prescriptions, and products they provide. QikDoc facilitates the platform but does not assume liability for their professional services.

7. Payments & Refunds

Payment Processing

All payments are processed securely through PCI-DSS compliant payment gateways
We accept Credit/Debit Cards, UPI, Net Banking, and Digital Wallets
Payment is required at the time of booking/order placement
All prices are in INR and include applicable taxes

Invoicing

Digital invoices are generated for all transactions
Invoices are accessible from your account
GST invoices provided for vendor orders
Platform fees are transparently disclosed

Refund Policy

Consultation Refunds

Free cancellation up to 24 hours before appointment. Partial refund for cancellations within 24 hours. No refund for no-shows or after consultation begins.

Order Refunds

Refunds available before order dispatch. After dispatch, returns subject to vendor policy. Defective/wrong items eligible for full refund.

Processing Time

Approved refunds are processed within 5-7 business days to the original payment method.

Non-Refundable

Platform fees, completed consultations, and customized services are generally non-refundable.

8. Limitation of Liability

To the maximum extent permitted by applicable law, QikDoc, its directors, employees, agents, and affiliates shall NOT be liable for any:

Direct or indirect damages

Medical outcomes or treatment results

Delays in service delivery

Third-party vendor performance

Internet connectivity issues

Force majeure events

Maximum Liability: In no event shall QikDoc's total liability exceed the amount paid by you for the specific service giving rise to the claim, or ₹1,000 (one thousand rupees), whichever is less.

Indemnification: You agree to indemnify and hold harmless QikDoc from any claims, damages, losses, or expenses arising from your use of the platform, violation of these Terms, or violation of third-party rights.

9. Intellectual Property

All content, features, and functionality of the QikDoc platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of QikDoc Health or its content suppliers and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

QikDoc Ownership

Platform name and logo
Software code and algorithms
Design and user interface
Documentation and content

User Content

You retain ownership of your personal health data. By using the platform, you grant QikDoc a limited license to store, process, and display your data as necessary to provide services.

Unauthorized use, reproduction, distribution, or modification of QikDoc's intellectual property is strictly prohibited.

10. Privacy & Data Protection

Your use of QikDoc is also governed by our Privacy Policy. By using the platform, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

End-to-End Encryption

HIPAA Compliant

Secure Storage

We do not sell, rent, or trade your personal health information to third parties. Your data is used solely for providing healthcare services and improving the platform.

11. Termination

By User

You may terminate your account at any time by:

Contacting support at info@qikdoc.com
Using the "Delete Account" option in settings

Note: Medical records are retained for 3 years as per regulations.

By QikDoc

QikDoc may suspend or terminate your account for:

Violation of these Terms
Fraudulent activity
Non-payment of fees
Professional misconduct (doctors/vendors)

12. Governing Law & Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Jurisdiction

Any disputes arising out of or relating to these Terms or the use of QikDoc shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

Dispute Resolution Process

1

Direct Negotiation

First attempt to resolve the dispute through direct communication with our support team.

2

Mediation

If direct negotiation fails, both parties agree to attempt mediation before pursuing legal action.

3

Legal Proceedings

If mediation fails, disputes shall be resolved through courts in Mumbai, India.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Contact Information

If you have any questions, concerns, or complaints about these Terms & Conditions or the QikDoc platform, please contact us:

Email

info@qikdoc.com

For general inquiries

Phone

+91 9226081448

Mon-Sat, 9 AM - 6 PM IST

Address

QikDoc Health
Mumbai, Maharashtra
India

Response Time: We typically respond to inquiries within 24-48 business hours.

14. Changes to Terms

QikDoc reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website.

Notification: For significant changes, we will notify users via email or in-app notification. Your continued use of the platform after changes constitutes acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these Terms were last revised.