Privacy Policy - QikDoc | Your Data Security - QikDoc

1. QikDoc Privacy Policy

Introduction

This Privacy Policy explains how QikDoc Health ("QikDoc") collects, uses, stores, and safeguards personal and health information of users who access its mobile application ("App") and website.

2. Information We Collect

Personal Details

Name, gender, date of birth, phone number, email, address, Aadhar card number, etc.

Medical Information

Medical, drugs and surgical history, medical records, consultation history, prescriptions, and uploaded health files.

Device & Usage Data

Device information, IP address, and usage analytics.

3. Use of Information

QikDoc may use your information to:

Facilitate teleconsultations and healthcare services
Improve the App and personalize the user experience
Comply with Indian medical and data protection laws
Communicate with users regarding updates or support

4. Data Sharing

Your information is shared only with:

• Registered doctors on QikDoc for teleconsultation purposes
• Payment processors and analytics providers as required
• Law enforcement or regulatory bodies, when required by law

QikDoc does NOT sell or rent any user data.

5. Data Retention & Security

Security Measures

We employ encryption, secure servers, and restricted access controls
End-to-end encryption for data exchange
Consent-based access control
Regular security audits

Data is retained only as long as necessary for legal and operational purposes as per NMC telemedicine guidelines and regulations.

6. User Rights

Users can request access, correction, or deletion of their data either on app or by connecting:

info@qikdoc.com

7. Legal Compliance

This Policy complies with the Information Technology Act, 2000 and SPDI Rules, 2011.

2. User Consent for Teleconsultation

1. Purpose

This Consent Form outlines the terms under which patients agree to teleconsultations using the QikDoc platform.

2. Consent Declaration

By using the QikDoc App or website, I voluntarily consent to:

Undergo teleconsultation via audio/video/text as per the Telemedicine Practice Guidelines, 2020
Share demographic data, medical & surgical history, medical records, and test results electronically
Allow QikDoc to store and process my data for healthcare purposes

3. Limitations

I understand that:

• The consultation may be limited by lack of physical examination
• The advice provided is based purely on information I share & provide
• Emergency or life-threatening conditions require in-person consultation

4. Confidentiality

All records and communications are maintained confidentially as per Indian law.

5. Withdrawal of Consent

I may withdraw my consent at any time by discontinuing use of the App and requesting data deletion.

3. Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of QikDoc services.

2. Eligibility

By using the platform, you confirm you are at least 18 years old and legally competent.

3. Services Provided

QikDoc enables users to connect with qualified RMP MBBS/MD/MS doctors holding MCI/NMC or any state registration for online medical consultations.

QikDoc is a technology intermediary, not a hospital or medical establishment.

4. User Obligations

Provide accurate, updated information
Not misuse the platform for illegal or emergency medical use
Maintain confidentiality of your login credentials

5. Doctor's Responsibility

Registered doctors are solely responsible for the case history, diagnosis, advice and prescriptions they provide and for legal perspectives of diagnosis & prescription.

6. Payments & Refunds

All payments are processed securely. Refunds, if applicable, will follow QikDoc's internal policy.

7. Limitation of Liability

QikDoc is not liable for any direct or indirect damages arising from the use or inability to use the service.

8. Governing Law

These Terms are governed by the laws of India, with jurisdiction at Mumbai Courts.

4. Legal Compliance Overview

1. Regulatory Framework

QikDoc operates under compliance with:

Telemedicine Practice Guidelines, 2020 (issued by NMC)
Information Technology Act, 2000
IT Rules 2011 (SPDI Rules)
Drugs and Cosmetics Act, 1940 (as applicable)

2. Data Protection Measures

End-to-end encryption for data exchange

Consent-based access control

Regular security audits

Secure data storage

3. Liability

Doctors registered on QikDoc hold independent professional liability for advice rendered.

QikDoc provides facilitation and does not replace in-person medical care.

4. Record Retention

All digital records are securely maintained for at least three years, per Telemedicine Guidelines.

5. Indian Teleconsultation Regulations Summary

Key Guidelines from NMC (2020)

Patient Verification

Doctors must verify patient identity & demographic data before starting consultation.

Informed Consent

Informed consent (implied or explicit) must be recorded.

Case History

A detailed case history (simulating in-clinic consultation) with positive and negative history points should be taken along with diagnosing (probable or definitive-whatever on case-basis) and complete treatment and management details with advices related to the case.

Prescription Requirements

• Prescription must be digitally signed
• Comply with Schedule H and X drugs restrictions
• No prescription of narcotics or habit-forming drugs

Medical Ethics

Medical ethics under IMC Act, 1956 continue to apply.

Patient Rights

Privacy & Confidentiality

Information About Treatment

Know Doctor's Credentials

Access and Control Their Health Records

Privacy Policy & Data Safety