Refund & Cancellation Policy
Transparent refund guidelines for teleconsultations, medicine orders, diagnostic bookings, and all healthcare services on QikDoc
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1. General Principles
This Refund & Cancellation Policy governs payments made on QikDoc for teleconsultations, medicine orders, diagnostic bookings, subscriptions, and other healthcare services. By using QikDoc, you agree to this Refund Policy.
Secure Processing
Payments are processed through secure third-party payment gateways
Original Method
Refunds are processed to the original payment method used
Variable Timeline
Refund timelines may vary depending on bank or payment provider
Note: Convenience/platform fees (if any) may be non-refundable unless otherwise stated.
2. Teleconsultation Refund Policy
✓
Eligible for Full Refund (100%)
You are eligible for a 100% refund if:
Doctor fails to join consultation within 30 minutes of scheduled time
Consultation is cancelled by the doctor
Technical failure from QikDoc's system prevents consultation
Duplicate payment is made for the same booking
~
Partial Refund (If Applicable)
A partial refund may be issued if:
Consultation is disconnected due to verified technical issues
Doctor consultation duration is significantly shorter than committed time due to system error
Platform/service charges may be deducted from partial refunds.
✗
Not Eligible for Refund
Refunds will NOT be provided if:
Patient fails to attend scheduled consultation within 30 minutes
Incorrect information was provided by the patient
Dissatisfaction with medical advice (treatment outcome cannot be guaranteed)
Consultation was completed successfully
Prescription already issued (Medical decisions are the sole responsibility of the Registered Medical Practitioner)
3. Rescheduling Policy
Time Limit
Users may reschedule consultation up to 1 hour before scheduled time
Short Notice
Rescheduling within short notice may not be allowed
Frequency
One-time rescheduling may be permitted per booking
4. Medicine Order Refund Policy
✓
Eligible for Refund/Replacement
Refund or replacement may be issued if:
Wrong medicine delivered
Expired product delivered
Damaged product received
Order cancelled before dispatch
Proof (photo/video) may be required for claims.
✗
Non-Refundable Cases
Medicines already delivered and opened
Temperature-sensitive medicines
Prescription medicines once dispatched
Delay due to courier/logistics partner beyond reasonable control
Pharmacy services are provided by licensed third-party partners.
5. Diagnostic & Radiology Booking Refund Policy
✓
Eligible for Refund
Booking cancelled before sample collection/appointment
Lab partner cancels the appointment
Service unavailable in selected area
Duplicate booking/payment
✗
Not Eligible for Refund
Sample already collected
Test already conducted
No-show at diagnostic center
Incorrect patient details provided
Diagnostic services are conducted by independent accredited laboratories.
6. Subscription / Package Refunds
If QikDoc offers health packages or subscription plans:
Within 24 Hours
Cancellation within 24 hours and before service use → Full refund
Partial Usage
Partial usage → Pro-rated refund may be considered
Full Utilization
After full utilization → No refund
7. AI Tool & Digital Feature Refunds
Payments for AI-based reports, symptom analysis, or digital insights:
Non-refundable once report is generated
Refund only in case of duplicate payment or technical failure
Important: AI outputs are informational and not medical diagnoses.
8. Refund Processing Timeline
QikDoc Processing
7–10 business days
Approved refunds will be processed within this timeframe
Bank/Payment Provider
Additional 3–7 business days
Bank/payment provider may take additional time to credit
Refunds will be credited to the original payment method only.
9. Cancellation by QikDoc
QikDoc reserves the right to cancel bookings due to:
Regulatory reasons
Doctor unavailability
Technical issues
Suspicious or fraudulent activity
In such cases, eligible refunds will be processed.
10. Chargebacks & Disputes
If a user initiates a chargeback without contacting QikDoc:
- The account may be temporarily suspended
- An investigation will be conducted
- Supporting consultation logs may be submitted to the payment processor
11. Force Majeure
QikDoc shall not be liable for service disruption or delays due to:
Natural disasters
Government restrictions
Internet outages
Technical infrastructure failures beyond control
12. How to Request a Refund
To request a refund, contact:
Email: qikdoc@gmail.com
Include the following information:
Registered mobile number
Booking ID
Transaction ID
Reason for refund
Response Time: Within 5–7 business days
13. Policy Updates
QikDoc reserves the right to modify this Refund Policy at any time.
- Updated policies will be published in the app and website
- Continued use of services constitutes acceptance of revised policy
Need This Document?
Download the complete Refund & Cancellation Policy as a PDF for your records.